Contact
Let’s discuss the support operation or CX system you need to strengthen.
I am available for full-time and selected consulting conversations focused on customer support leadership, support operations, and CX systems.
LocationLehi, Utah
Work preferenceRemote or hybrid near Lehi
AvailabilityFull-time and selected consulting conversations
Best-fit conversations
Support Operations LeadershipService delivery, escalations, quality, workforce practices, coaching, and operational improvement.
CX Systems & Contact CentersAmazon Connect, CRM integration, routing, analytics, agent experience, and migration planning.
Knowledge & EnablementKnowledge governance, onboarding, performance support, coaching systems, and customer education.
Customer Insights & AI WorkflowsJourney evidence, analytics, explainability, human review, and responsible decision support.
Roles and problems where I can contribute quickly.
Role-based evidence
Find the most relevant projects
Start with support operations, CX systems, knowledge and enablement, or customer insights and AI.
Explore by role → ExperienceReview career progression
See leadership scope, platforms, verified outcomes, credentials, and complete chronology.
View experience → Featured projectReview SignalPath
Explore customer-journey evidence, synthetic analytics, responsible modeling, and interactive UX.
View SignalPath →