I design internal and customer-facing tools around decisions, information needs, workflow friction, and system constraints. My focus is practical product thinking rather than decorative interface work.
Applied as part of practical systems, workflows, and portfolio case studies.
Applied as part of practical systems, workflows, and portfolio case studies.
Applied as part of practical systems, workflows, and portfolio case studies.
Applied as part of practical systems, workflows, and portfolio case studies.
Applied as part of practical systems, workflows, and portfolio case studies.
Applied as part of practical systems, workflows, and portfolio case studies.
Define the user, job to be done, current workflow, decisions, and measurable problem.
Map information architecture, data relationships, states, exceptions, and handoffs.
Build focused Figma flows and reusable components before investing in development.
Test clarity, task completion, edge cases, accessibility, and operational feasibility.
A support-operations workspace that helps managers decide what to work on first through risk-based prioritization, explainable recommendations, predicted impact, and guided resolution workflows.
Two Amazon Connect operating models connecting customer channels, Salesforce data, case management, dedicated support knowledge, agent assistance, QA, workforce management, reporting, and cost modeling.
An end-to-end system for role-based onboarding, practice, knowledge, QA-triggered coaching, manager visibility, and continuous learning updates.